Returns & Refund Policy

You may request a return within 30 days of delivery. Machines must be in resalable condition, drained of fuel, with no more than 3 hours on the hour meter, and returned in the original crate with all included attachments and documents.

Email support@titantrench.com with your order number and the reason for return. We reply within 1 business day with an RMA number and return freight instructions. Returns sent without an RMA number cannot be processed.

If the machine is faulty, damaged in transit, or not what was described, we cover return freight in full and there is no restocking fee.

For change-of-mind returns, return freight is deducted from your refund at actual cost (typically $350–$650 depending on distance) plus a 10% restocking fee that covers re-crating and inspection.

Once the machine arrives at our warehouse and passes inspection (2–4 business days), we issue the refund to your original payment method. Banks typically post the refund within 5–10 business days. We email you when the refund is sent.

Orders can be cancelled for a full refund any time before the crate leaves our warehouse — usually within 1–2 business days of ordering. After dispatch, the return policy above applies.

Every machine carries a 1-year limited warranty on the engine, hydraulic system and structural frame, with U.S.-based parts support. The warranty covers manufacturing defects; it does not cover wear items (filters, belts, track rubber), damage from misuse, missed maintenance, or commercial abuse. Warranty claims are handled by parts replacement shipped free to you.

Used wear parts, fluids and any attachment that has been mounted and used are non-returnable.

support@titantrench.com · +1 (832) 555-0148 · Monday–Friday, 8:00am–6:00pm CT